Client Services Team Lead / Senior Client Services Administrator

Working closely with senior stakeholders and the wider administration team, the position combines client service, corporate administration and office support within a collaborative, professional environment.

This opportunity would suit an experienced Senior Client Services Administrator, existing Client Services Team Lead, or a 2IC ready to take the next step into a broader leadership opportunity.

Core responsibilities include

• Providing exceptional client service and acting as a key point of contact
• Answering incoming calls and managing general client enquiries
• Preparing corporate documentation and supporting compliance processes
• Managing ASIC and ATO compliance administration
• Supporting company and entity administration, including company changes and corporate compliance activities where required
• Maintaining corporate records, documentation and compliance activities
• Supporting client onboarding, documentation and ongoing administrative requirements
• Liaising with clients, internal stakeholders and external organisations
• Assisting with office coordination and maintaining a professional client experience
• Assisting with Accounts Payable and Accounts Receivable administration where required
• Identifying opportunities to improve processes and workflow
• Working collaboratively with the wider client services and administration team
• Providing broader administrative support across the organisation as required

About You

You will bring experience across:

• Client services and administration
• Corporate administration and compliance
• ASIC and ATO processes
• Xero Practice Manager (XPM), Xero, MYOB or similar systems
• Microsoft Office

You will also possess:

• Excellent communication and stakeholder management skills
• Strong organisational skills and attention to detail
• The ability to manage multiple priorities
• A proactive approach and desire to continually improve processes
• Leadership capability or the confidence to take ownership
• Full Australian Working Rights

Importantly, you enjoy building relationships, taking ownership, improving processes and delivering an exceptional client experience. You’re someone who enjoys being relied upon and wants to play an important role within a successful professional services organisation, including supporting, mentoring and developing others within the client services team.

Particulars

• Permanent full-time position
• Approximately 50 staff
• Inner western suburbs location
• Modern professional office environment
• Close to public transport
• No parking provided unfortunately, paid options exist nearby
• Office-based position, Monday to Friday, 8:30am – 5:00pm (no WFH)
• Circa $100,000 + superannuation, commensurate with experience and capabilities

Interested?
Please apply confidentially using the relevant button. Due to the high volume of applications expected, only shortlisted candidates will be contacted. Any representation to the client will only occur following a detailed discussion and with your consent.